24/7 Premier Service and Support

Servicing Buffalo, Rochester & Syracuse, NY

At Great Lakes, we pride ourselves in having reliable, quality service around the clock for our customers.  We offer contract customers a 4-hour guaranteed response time for all emergency service calls.  If you need us in the middle of the night, we have a technician on-call 24/7 to address your concern.  Our team of technicians is experienced, dedicated and ready to help. While we have technicians with their “specialty” in Fire Alarm, Security/Access Control, Sprinkler, or the Suppression division, our technicians are cross-trained so they are able to help with any question or concern.  And if they don’t know the answer, they know who on their team can lend a hand.

Our Notifier by Honeywell fire alarm systems is renowned for their quality, durability, and flexibility.  To ensure every Notifier fire system is installed and maintained to the highest standards; technicians are sent to a rigorous factory training that they must pass before programming your panel.  This also gives them direct access to extensive product, technical and application support.  We are proud to be a part of such a reputable, well respected Notifier family.

Special Services

If you are a customer of Great Lakes, you’re set up with several convenient features to make your lives easier and have information at your fingertips.

• Building Reports: Our electronic reporting system allows all of your inspection reports to be accessed remotely off your Smartphone App if you need to look something up in a pinch, or on a desktop at your leisure.  Our technicians input every single point of your fire protection systems on a handheld electronic PDA, scanning each item using a unique barcode. This gives every item its own identity and history which helps ensure that your building is being properly inspected, as well as providing an accurate inventory – something the inspecting agencies are holding you accountable for maintaining.

You’re in good hands here at GLBS