Dedicated Support

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24/7 Premier Service and Support

 

At Great Lakes, we pride ourselves in having reliable, quality service around the clock for our customers.  We offer contract customers a 4-hour guaranteed response time for all emergency service calls.  If you need us in the middle of the night, we have a technician on-call 24/7 to address your concern.  Our team of technicians is experienced, dedicated and ready to help. While we have technicians with their “specialty” in Fire Alarm, Security/Access Control, Sprinkler, or the Suppression division, our technicians are cross-trained so they are able to help with any question or concern.  And if they don’t know the answer, they know who on their team can lend a hand.

Our Notifier by Honeywell fire alarm systems are renowned for their quality, durability and flexibility.  To ensure every Notifier fire system is installed and maintained to the highest standards; technicians are sent to a rigorous factory training that they must pass before programming your panel.  This also gives them direct access to extensive product, technical and application support.  We are proud to be apart of such a reputable, well respected Notifier family.

Special Services

If you are a customer of Great Lakes, you’re set up with several convenient features to make your lives easier and have information at your fingertips.

  • Building Reports: Our electronic reporting system allows all of your inspection reports to be accessed remotely off your Smartphone App if you need to look something up in a pinch, or on a desktop at your leisure.  Our technicians input every single point of your fire protection systems on a handheld electronic PDA, scanning each item using a unique barcode. This gives every item its own identity and history which helps ensure that your building is being properly inspected, as well as providing an accurate inventory – something the inspecting agencies are holding you accountable for maintaining.

You’re in good hands here at GLBS

Dedicated Support Team

Not only great theme but we also provide the best support.